I saw a bracelet (any TAI jewelry piece) at a boutique and want the exact item, but cannot find on your retail site. How can I buy the exact bracelet?
All TAI jewelry pieces sold on our online retail site is exclusively designed and created for the TAI online site. If you would like to purchase an item that you saw at one of the boutiques or major retailers, please contact us at firstname.lastname@example.org with a picture and/or style detail. We will try to locate that item with our retailers and reply back to you through email.
I don’t see the necklace (any TAI jewelry piece) that I bought last month on your website anymore. Will it be available any time soon?
If you don’t see the item on the website anymore, please contact us at email@example.com with a picture and/or style number. We will reply back to you by email on the status should the item be available again. We can also help direct you to similar styles available on the TAI online site.
I’m not sure if my order went through. How can I check?
Once you place an order, you will receive an email with your confirmation order and listed items of your purchase. If you haven’t received it in your inbox, please check your Spam folder. If the email is not in your Spam folder, please send an email to firstname.lastname@example.org so we can re-send the confirmation email.
I forgot my password. Can you help?
Under the sign in portion, you can click the highlighted area “Forgot My Password”. From there, just follow the directions until you can log-in to your account.
How can I track my order?
After your online order has been received and processed, you will get an email confirming that your order has been shipped. In the email, you will find your tracking number. Please track through FedEx.com.
Can I remove items from my order after I check out?
You cannot remove items from your order online after you check out. If you would like to revise, please email email@example.com with the subject heading as “REVISE ORDER: [CUSTOMER NAME – ORDER CONFIRMATION NUMBER]. You must email us for revisions within 24 hours of receiving a confirmation email your order. After this time period, we will not be able to revise your order.
Can I cancel my order?
You may cancel your order within 24 hours of receiving a confirmation email from TAI of the placed order. Please email firstname.lastname@example.org subject heading as “CANCEL ORDER: [CUSTOMER NAME – ORDER CONFIRMATION NUMBER].
Do you charge sales tax?
Yes, we charge sales tax based on your state sales tax rate.
I’m buying an item from TAI as a gift. Do you offer gift wrapping?
We do not offer gift wrapping. However, all TAI jewelry is delivered with a TAI pouch.
How long does it take for my order to process?
It takes up to 3 business days to process from the date of order received. As soon as you order is ready to ship, we will send an email with your tracking number and you can track the delivery through FedEx.com.
Do you only accept Credit Cards for payment?
We accept major credit cards and paypal as forms of payment. We do not accept checks, cash, COD, and/or money orders.
What are the standard shipping days for delivery?
FedEx Ground: 4 – 5 business days
FedEx 2-day: 2 business days
FedEx Express Saver: 3 business days
FedEx Overnight: Overnight
Is shipping free?
Shipping is only free for Domestic FedEx Ground shipments. For international shipping costs and expedited shipping, shipping costs are determined by recipient location.
Do you deliver to PO boxes?
We only delivery to residential or commercial addresses.
Do I have to be home for my package to be dropped off?
We require all of our deliveries to be signed. If you are not home, FedEx will make other attempts to deliver the package to you.
I bought a TAI item from ShopBop and would like to return. Where do I return the item?
If you bought TAI jewelry items from boutiques or online store other than the TAI online retail site, we will not accept these returns. Only items bought from our TAI online retail site is accepted.
If you need to return an item bought elsewhere, please contact that store for their policy. If you would like to return an item bought from the TAI online retail site, please go to our RETURNS/REPAIRS page for instructions.