TAI Online Store Return Guidelines
For any reason you are not satisfied with your TAI purchase, you may return the item(s) for a refund of the purchase price, minus the cost of the return shipping label fee.
To return your purchased item, please follow these steps:
- Ship your Return to TAI Rittichai, Inc. within 10 days of the receive date
- Make sure your Return purchase is in its original condition, without physical damages and alterations
- Include your invoice number and return form in the returned item shipment. For a copy of the return form, please download and print (INSERT THE DOWNLOADABLE FORM LINK).
- Fully protect your Return item with bubble wrap, packing peanuts, tissue, etc. and enclose in a size appropriate box or envelope.
- Affix the return label provided and ship to:
TAI Rittichai, Inc.
ATTN: Online Returns
2275 Huntington Drive #555
San Marino, CA 91108
We will apply your refund to the original form of payment within 5 - 7 business days of receipt. Should you have any questions, please e-mail us at firstname.lastname@example.org, with the subject heading of ONLINE RETURN: INQUIRY – [ORDER NUMBER].
We do not offer exchanges, but if you would like to purchase an item in lieu of what you originally bought, please return the item, using the return steps above, and simply place a new order for the item that you would like. A refund from the return will be applied towards the new purchase.
To return a TAI item purchased from the TAI online store, please contact email@example.com to obtain a gift order return number. Once provided further instruction, please return the gift item, using the return steps above.
Incorrect or Defective Item:
If we have shipped the incorrect order or defective item, please email firstname.lastname@example.org with subject heading of ONLINE ORDER: INCORRECT ITEM (or) DEFECTIVE ITEM, detailing what is incorrect or defective along with a picture of the piece. They will provide further instruction on how to return. Please e-mail us and return the incorrect or defective item within 10 days of receive date.
If you have any questions on the above, please send us an email at email@example.com and we will reply to your inquiry promptly. Please note that at this time, our customer service team is only accessible through emails. Our office hours are Monday through Friday, from 9am – 5pm. Thank you for your patience!